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• FEATURED VIDEO: Get to know Videojet Gain insight into Videojet’s history, our industry leading solutions and how 4,000+ associates across the globe achieve amazing results as One Videojet under the framework of our Guiding Principles.

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You will find information for the following issues here:

What should I do if I can no longer see anything on the display?

• If the printer is running normally but no display is visible, adjust the contrast. Please call the hotline.

“No air for warmup Fault”

• Check input pressure on pressure gauge (approx. 6 bar).
• Check quality of compressed air. It must be free of oil and water.

What should I do when “Ink Out Fault” occurs?

• Check the fluid level (make-up, ink).
• If the level is OK, please call the hotline.

What should I do when “Phasing Fault” occurs?

• Is the head dirty? Turn the printer off, clean with make-up solution, dry the printhead and re-start.
• Check ink expiry date and replace with fresh ink if expired.

What should I do when “No Signal Fault” occurs?

• Is there a jet? If not, the nozzle is blocked.
• The catcher may be overflowing and the return suction line blocked. It should be cleaned.

What should I do when “Reservoir Overfill” occurs?

• Cleaned too often or for too long, too much fluid in the module.
• Drain some fluid (approx. 20ml) from the module. Call the hotline.

What should I do when “HV Fault” occurs?

• High Voltage plates in the printhead are dirty. Clean.
• Short circuit through ink. Clean head thoroughly.

What should I do when “Empty Time Too Short Fault” occurs?

• Check ink pressure (left-hand pressure gauge). If necessary, call the hotline.
• Check ink expiry date. Ink viscosity may be too low.
• Replace with fresh ink.

What should I do when “Flow Time Too Long Fault” occurs?

• Check ink system for leaks.
• Replenish ink.

Contact Us

New Equipment Sales:
(866) 871-3226

Service & Support:
(833) 760-0609

In addition to our main CIJ product offerings, Videojet supports a range of Videojet and Willett Continuous inkjet printers. A selection of those printers is listed below. Should you require assistance for any Videojet or Willett branded printer, please contact a Videojet sales or service representative for further assistance.

Videojet 43s inkjet Printer

The Videojet® 43s printer is an industrial inkjet printer for users seeking an affordable printer that requires minimal attention by operators and maintenance staff. The stainless steel cabinet, self-cleaning printhead and simple interface let you focus on your products.

• Confident that your Videojet 43s is providing high quality printing
• Rugged stainless steel cabinet rated to IP53
• Automatic printhead cleaning at start up and shut down
• Internal pump – no need for factory air
• Easy to use interface allows simple message creation and editing
• Prints up to 3 lines of text, bar codes and logos at speeds up to 800 ft/min (4 m/sec)

Videojet 46m inkjet Printer

The Videojet® 46m printer provides high speed, high quality printing, reliability and reduced running costs. This high speed airless printer is particularly suitable for coding small components like electronic parts, medical parts and cables.

• Print as small as 0.032 in (0.8 mm ) high
• Print speed up to 1,111 ft/min (5.5 m/sec)
• No need for factory air
• Up to 4 lines of print
• Push button stop/start with automatic printhead flushing
• Stainless steel IP54 cabinet
• Reduced consumable usage

Videojet 46p inkjet Printer

Manual De Servicio Videojet Excel 2000

Designed specifically for printing with pigmented inks, the Videojet® 46p inkjet printer raises the standard for printing onto dark surfaces like cables, extruded plastics and automotive components.

• Airless operation with long life pump guaranteed for one year
• Up to 4 lines of print
• Push button start/stop with automatic printhead flushing
• Positive printhead air
• Cable and wire industry-specific software
• Inks include white, yellow, black and blue, PVC-specific and UV cure black

Videojet 46s inkjet Printer

The Videojet® 46s inkjet printer provides the highest reliability reduced running costs available from an airless printer.

• No need for factory air
• 4 line printing for maximum flexibility
• Single line print speed up to 1,066 ft/min (5.4 m/sec)
• Push button stop/start with automatic printhead flushing
• Stainless stell IP54 cabinet

Videojet EXCEL HR inkjet Printer

The Videojet EXCEL® HR (High Resolution) system codes products and packages where space is at a premium and print contrast and clarity are critical, providing printing of the highest quality or the smallest size on virtually any surface. Cosmetics, pharmaceuticals, electronics and specialty product manufacturers, among others, can now get high resolution inkjet printing on the production or packaging line.

• Micro-size print with great legibility
• Minimal maintenance – low operating costs
• SurePrint® software automatically monitors and adjusts ink viscosity
• Less hazardous waste – more running time
• Easy-to-read, easy-to-use

Videojet EXCEL Series 2000 inkjet Printer

The Videojet EXCEL 2000® and 2000 Opaque inkjet printers deliver the highest degree of reliability and print quality at the speeds you need. They will code reliably in a variety of applications where speed, quality of code and flexibility are key factors.

• Enhanced standard features provide coding flexibility
• Opaque capability allows for bright codes on dark surfaces
• Up to 4 lines of print

Videojet EXCEL Series 273se inkjet Printer

The Videojet EXCEL® 273se dual-head system prints three lines of code from each head, has extended bar code capability and gives you a host of other great features.

• Dual omni-directional printheads
• Prints three lines of code from each printhead
• Easy to read backlit LCD display
• High-resolution printing on any substrate

Videojet EXCEL 170i inkjet Printer

The Videojet EXCEL® 170i Ultra inkjet Printer allows fast, multiple-line inkjet coding to be easily incorporated into high-speed production environments. The EXCEL 170i Ultra printer delivers multiple-line codes with a single printhead, at production-line speeds of more than 1,100 ft/min (330 m/min).

• Multiple-line codes from a single printhead
• Line speeds of more than 1,100 ft/min (330 m/min)
• SurePrint® software automatically monitors and adjusts ink viscosity
• Autoflush feature automatically cleans printhead at shutdown for reduced maintenance and increased uptime

Willett 460mi inkjet Printer

The Willett 460Mi has been designed with an emphasis on high speed, high quality printing, reliability and reduced running costs. This high speed printer is particularly suitable for coding small components such as cables, electronic and medical parts.

• Up to 3333 characters per second
• Up to 4 lines of print
• Print height down to 0.8 mm
• Reduced consumable usage
• Push button stop/start with automatic print head flushing
• Stainless steel IP54 cabinet
• Range of application specific inks
• Fully compatible with Connector software

Willett 460pi inkjet Printer

Developed specifically for printing with pigment-based inks, the 460Pi raises the standard when printing onto dark surfaces such as cables, extruded plastics and automotive components.u000b

• Inks include white, yellow, black and blue, PVC specific and UV cure black
• Long life pump guaranteed for one year
• Automatic printhead flushing
• Single button jet start and stop
• Robust stainless steel enclosure rated to IP54
• Cable and wire industry specific software
• Positive prin head air as standard
• Up to 4 lines of print
• Fully compatible with Connector software

Willett 430 inkjet Printer

The 430 is for industrial users who need a competitively priced printer while demanding the latest in inkjet technology. The 430 incorporates a new patented printhead design which delivers class leading reliability and print quality.

• Push button start/stop with automatic printhead cleaning
• High speed printing of up to 3 lines of text, bar codes and logos
• On screen generation and editing of graphics and logos through an easy-to-use interface
• Range of quick drying low environmental impact inks
• Easy to operate and maintain
• Storage for up to 25 messages
• Fully compatible with Connector software

Willett 460 inkjet Printer

The Willett 460 has been designed with an emphasis on reliability and reduced running costs. This high speed 4 line printer has been developed to suit a wide range of applications within most industrial environments.

• High quality printing of text, bar codes and logos
• High speed coding
• Lowest cost per code
• Push button stop/start with automatic printhead flushing
• Stainless steel IP54 cabinet
• Fully compatible with Connector software

Videojet Excel 170i Service Manual

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Videojet Excel 100 Manual

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